Product Service

MSI is committed to the continuing support and service of our customers. This means that we will quickly and effectively evaluate and complete repairs of everything that we make - and we'll even do the same for HMI product that we don't make!

Driven by our customer requirements for fast turn-around-time as well as a need for a simplified process, MSI has developed a system for repair intake and management that provides our customers with the status of any repair item they have sent to us and the date they can expect to have their unit(s) back in service. Our fluid, transparent process has improved communication with our customers and has given MSI the ability to meet our customers' needs for quick turn repair.

It is MSI's commitment to excellence and continuous improvement in the service of our customers that gave us the ability to literally cut repair time in half!

Programs that MSI services include:

  • Predator
  • ITSS
  • Chinook

We have so much confidence in our system, that we will not only repair our own product, we'll repair competitor product too. Contact us to learn how MSI can improve your current service on repairs - and upgrades, too.

More information

For more information on any of our products, please contact us.